Shipping Policy

This Shipping Policy outlines how orders from Bark N' Bites are processed, shipped, and delivered — including free local pickup at our Chicago boutique.

1. Shipping Territory & Costs

We currently ship exclusively within the United States. All prices are charged in United States Dollars (USD $).

  • Free Standard Shipping: on orders over $75.
  • Flat Rate: a flat $4.99 Standard Shipping fee applies to orders under that threshold.
  • No Hidden Fees: the price shown at checkout is the final price.

2. Handling & Order Cut-Off Times

  • Order Cut-Off: orders placed before 2:00 PM CST are processed the same business day.
  • Handling Time: 1–3 business days (Mon–Sat) from order confirmation to dispatch.
  • Processing Days: orders are processed Monday through Saturday, excluding U.S. public holidays.

3. Transit Time & Delivery Estimates

  • Transit Time: 5–10 business days (Mon–Sat) from dispatch to delivery.
  • Total Estimated Delivery: 6–13 business days from order placement, weekends and U.S. public holidays excluded.
  • Service Type: Standard Shipping only — we do not offer expedited or overnight options.

4. Free Local Store Pickup (Chicago)

If you live near our boutique, you can skip shipping altogether. We offer free local pickup at:

  • Pickup Location: 702 W 35th St, Chicago, IL 60616, United States

Pickup orders are typically ready within 2 hours during regular store hours.

5. How to Order for Store Pickup

  1. Add your items to the cart and proceed to checkout.
  2. Select Local Pickup as your shipping method (when available).
  3. You will receive an email confirmation once your order is packed and ready to collect.
  4. Bring a copy of the confirmation email (printed or on your phone) when you visit.

6. Tracking & Delivery Accuracy

Once your order ships, we email a shipping confirmation containing the carrier name, tracking number, and a link to monitor your delivery in real time. Allow 24–48 hours after dispatch for the first tracking scan to appear.

Please double-check your shipping address at checkout. Reshipment fees may apply if a parcel is returned to us due to an incorrect or incomplete address.

7. Delivery Issues & Damages

  • Damaged in Transit: report any damage within 24 hours of delivery by emailing support@barknbites.us with photos of the item and its packaging.
  • Lost Packages: if tracking shows your order as delivered but you cannot locate it, check with neighbors and your local carrier first, then contact us so we can open a carrier investigation.
  • Resolution: confirmed damages and carrier losses are resolved with a replacement or full refund — see our Return & Refund Policy for full terms.

8. Contact & Business Information

If you have any questions about shipping or a recent order, please contact us: